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Agency Deploys IM Service For Emergency Response

Posted by iTech - 2005-10-08

Minnesota’s Ramsey County division of Emergency Management and Homeland Security will use Omnipod's POD to communicate during disasters.

For secure instant messaging and to quickly locate personnel to respond to county emergencies, the state of Minnesota’s Ramsey County Division of Emergency Management and Homeland Security (EMHS) has implemented Ominpod's Professional Online Desktop (POD) hosted IM service to better deploy volunteers when disaster strikes.

EMHS provides behind-the-scenes assistance at major emergencies and will use the POD messaging technology to help authorities make quick and informed decisions via IM. And because of the POD's presence functionality, personnel can be quickly located and accounted for.

The agency will also use the POD’s secure file sharing capabilities to distribute topographical maps that are often too large to be shared through e-mail.

“As a government organization, EMHS required an affordable solution without placing a heavy burden on our IT department,” said Judson Freed, Director of Ramsey County’s EMHS department, in a prepared statement. “Hosted IM was the obvious solution; e-mail is a single point of failure for communication, and in our line of work, we can’t afford to take that risk.”

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