As more companies do more business over the Internet, they're looking for better ways to monitor and manage the experience their customers have. Business-technology managers want tools that will tell them more than just that the customers went to a competitor's site, they want to be able to analyze site and application performance and, in conjunction with existing management software, take steps to improve that performance.
Compuware on Monday will unveil upgraded software for its Vantage application service-management appliance, which is designed to improve response time and provide end-to-end performance analysis. Vantage adds agentless network monitoring to its current systems, which place software agents on devices to report on performance. The upgrade aims to give administrators additional information to let them identify problems and work proactively to prevent them or resolve them quickly. Some of the enhancements came from Compuware's acquisition of Adlex last May.
New features include real-time monitoring of the network infrastructure, in-depth analysis of the performance of secure HTTP/S apps, and more thorough JDEE monitoring and troubleshooting. Prices start at $30,000.
Stephen Elliot, an analyst at International Data Corp., says businesses should consider using both agent-based and agentless management and monitoring. "Agent-based monitoring means going deep into performance date," he says. "Agentless monitoring means more coverage, and now Vantage customers can suck that information up and put it back in the database with agents for change detection and what happened."
That kind of information is what businesses need to develop management processes based on business requirements, such as those included in the IT Infrastructure Library of best practices, he says. "There can be this transition from problem resolution to ITIL mapping of business processes," says Elliot.