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AOL considers free e-mail for broadband users

Posted by iNext - 2006-07-09

AOL wants to drop subscription fees for most of its users completing its transformation to a free service similar to chief rivals Yahoo and Google say top executives at AOL and its parent Time Warner (TWX).
Dialup customers who rely on AOL as their Internet service provider would still have to pay the $. monthly fee. But anyone using AOL on broadband would get the service free including email and use of the AOL software.

A year ago AOL put much of its content including news stories music videos and travel information on the AOL.com website for free.

AOL and Time Warner executives confirmed AOL's plans though they asked not to be identified. The switch has not gotten final approval.

The move is in line with strategies stated by AOL CEO Jonathan Miller and other AOL executives in the past year. AOL's subscription business has been waning anyway about users canceled in the first quarter of . So the company has been trying to flip to a new model based on using free content and services to gather a mass audience and then selling advertising.

It's a gamble. Only % of AOL's revenue came from ads; the rest from subscriptions and other fees. Still "Everybody else in the top is free" says John Battelle who runs Searchblog. "So this sounds like a reasonable move." AOL is No. on the Web in ad revenue.

Some driving reasons AOL executives want to make the move:

&;Cost savings. AOL has $ billion in annual revenue but spends $ billion marketing its subscription service. It wants to stop marketing that service save that $ billion and focus on the message that AOL offers free content.

&;Email. AOL doesn't want to lose email customers using an aol.com address. As AOL dialup users switch to broadband the company finds many switch to free email such as Gmail. But Webbased email can be a huge driver of Webpage views and AOL can sell ads on those pages. If AOL offers aol.com email for free current subscribers would likely want to keep aol.com addresses.

&;Ad sales. While AOL would lose about $. billion in annual subscription revenue it believes it's a shortterm loss for a longterm gain in ad revenue. The company reported % ad revenue growth in the first quarter and analysts expect the number to be higher when AOL reports secondquarter earnings.

Skeptics say AOL is grasping at ways to keep up with its rivals. Since making its content free last June AOL's audience growth has been comparatively weak. Google went up % to . million visitors in May compared with a year earlier. AOL grew % to million according to Nielsen/NetRatings.

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